Purchase a gift voucher
Purchase a gift voucher
These general conditions of sale apply to all orders placed through our website www.horspist.fr. Their purpose is to govern the contractual relations between the company HORSPIST, which has set up the store on the website www.horspist.fr, whose head office is located at 18 RUE NOTRE DAME DE NAZARETH 75003 PARIS SASU with capital of €5,000. Company registered with the RCS of CRETEIL under number B 792 439 135 - APE 4690Z, intra-community VAT FR95 792439135 and the customer of the online store of the site www.horspist.fr having accepted without reservation, by the sole fact of placing an order on the site, these general conditions of sale.
If the customer wishes to place an order, he must first identify himself. To this end, he will complete, according to the instructions provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his name, first name, telephone number, postal and electronic address and billing and delivery address. Contractual information will be confirmed by email.
The customer must check the completeness and conformity of the information concerning the delivery address that he provides. The HORSPIST company cannot be held responsible for possible entry errors and the consequences that result from them, such as a delay and/or a delivery error. All costs incurred for reshipping the order will be entirely the responsibility of the Customer.
The customer will be notified of the processing and sending of his order by e-mail. This order will be executed at the latest within 8 working days from its final validation date by our company (means of payment collected and order verification procedure carried out).
Given that the customer places an order online, he acknowledges that he is fully informed of the fact that his agreement concerning the content of these general conditions does not require a handwritten signature. In accordance with the law of March 13, 2000 on electronic signatures, any order form signed by the customer by selecting the "I confirm my order" button constitutes an irrevocable acceptance which can only be called into question in the cases restrictively provided for in these general conditions of sale such as "right of withdrawal" and "availability".
The selection of the "I confirm my order" button associated with the procedure of authentication, non-repudiation and protection of the integrity of messages constitutes an electronic signature. This electronic signature has the value of a handwritten signature between the parties. The customer will therefore definitively validate his order by clicking on the “I confirm my order” button to express his commitment and acceptance of the general conditions of sale. From this moment, the order is recorded and an order number is assigned and communicated to the customer. The order is confirmed to the customer by email. Furthermore, the customer declares to have full legal capacity allowing him to commit to these general conditions of sale.
For individual customers, in accordance with article L.121-16 et seq. of the Consumer Code, the customer has a period of 7 working days from the date of delivery of their order, to return any item that does not suit them and request an exchange or refund without penalty, with the exception of return costs.
Any returns must first be reported to customer service by e-mail to the address contact@horspist.fr. At the same time, the customer must send a letter (preferably registered with acknowledgment of receipt) expressing his withdrawal to the company HORSPIST 18 RUE NOTRE DAME DE NAZARETH 75003 PARIS. Any product subject to withdrawal by the customer must be returned, correctly packaged, in new condition and suitable for resale. Any product which has been damaged, which is incomplete, or whose original packaging is damaged or missing, will not be refunded or exchanged. For the return, the goods travel at the sender's risk (insurance recommended).
In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to the supply of goods made according to the Buyer's specifications or clearly personalized.
Orders for personalized items cannot be canceled and items that have been personalized cannot be exchanged or refunded.
The refund will be made within one month (deadline allowed for technical verification of the product) following receipt of the return.
The customer will be reimbursed by credit directly to his bank account in the event of payment by bank card, or by check in other cases.
Only items in the category of underwear and protective masks cannot be returned.
But in the case of acceptance of the ordered products, the returned items can only be reimbursed in the form of a credit towards a future purchase.
The products presented for sale on the website are accompanied by a detailed description which allows the potential Customer to know, before taking the final order, the essential characteristics of the products he wishes to purchase (Article L111-1 of the Consumer Code).
The photographs present on the site do not fall within the contractual scope. Any modification made to the product does not engage the responsibility of the HORSPIST company. Our product offers and prices are only valid while stocks last. The definitive unavailability or possible postponement of delivery of the product cannot engage the liability of the company HORSPIST, nor entitle the consumer to damages. The company HORSPIST cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption, total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.
Upon receipt of your order, we check the availability of the product ordered. In the event that the product is unavailable, the customer will be informed by e-mail or telephone as soon as possible. In the event of a total shortage of stock, the HORSPIST company undertakes, at the customer's choice, either to reimburse by check, or directly to their bank account or within the limit of stock in store, to deliver the product ordered within 60 days from validation of the order.
The order validation date corresponds to:
The date of the online order in the event of payment by credit card
The date of collection of the amount of the bank check in the event of payment by check via our mail order service.
The HORSPIST Company, whose website is www.horspist.fr, reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated at the time of the order, subject to availability on that date. The prices appearing on the website are expressed in Euros and are inclusive of all taxes (TTC), excluding shipping costs. The price is payable in cash on the day of the order. The products will, however, be invoiced on the basis of the prices in force at the time of order registration (subject to availability). The products remain the property of HORSPIST until full payment of the price.
Any order placed on the site and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and possible taxes linked to the delivery of one or more items are the responsibility of the member and are their responsibility. www.horspist.fr is not required to check and inform its members of applicable customs duties and taxes. To find out about them, it is up to the member to obtain information from the competent authorities in their country. For deliveries and services outside French territory, the provisions provided for by the General Tax Code relating to VAT will apply. Transport costs calculated according to transport methods should be added to this price. Shipping costs are specified on the screen at the end of the product selection by the customer, and recalled in the order summary which precedes validation.
To pay for their order, the member can pay by credit card directly on the website or by distance selling, or by a bank check through our distance selling service. contact@horspist.fr. In the event of payment by bank check, this must be issued on a bank domiciled in France, or payable to a metropolitan bank corresponding to his bank if he lives abroad. Any order paid by bank check will be processed upon receipt of payment. Availability and shipping times will be calculated from the date of registration of the payment method.
Members guarantee that they are fully authorized to use the bank card or check and that this bank card or check gives access to sufficient funds to cover all costs resulting from the use of the services offered by www.horspist.fr.
The customer's account will be debited after a maximum period of 4 days following the date of the order and this will be considered effective after confirmation of the agreement of the payment centers.
Our site is subject to a security system. We have adopted the SSL encryption process, but we have also reinforced all the scrambling and encryption processes to protect all sensitive data linked to means of payment as effectively as possible.
The member securely transmits the type of card (Carte Bleue, Visa, Eurocard, Mastercard) to the secure banking servers of our partner CIC, the bank card number, the cryptogram, the expiry date and the name of the card holder (name appearing as is on the bank card).
Whether payment is made by credit card or bank check, validation of the order is only effective after receipt of the order amount. Our company reserves the right not to process the order in the event of refusal of payment authorization from financial organizations and/or the data verification organization without HORSPIST having to justify the elements.
Despite the order verification procedure, the company HORSPIST whose website is www.horspist.fr cannot be held responsible for any embezzlement or fraudulent use of any means of payment.
When shipping an order, www.horspist.fr warns you that an original invoice including delivery costs and VAT is available online on the website in the “My account” section.
The products will be delivered to the address indicated by the customer on the order form. It is the customer's responsibility to carry out all checks, ensuring conformity as well as the physical condition of the delivery in the presence of the carrier, in order to make any reservations upon arrival of the package and to exercise, if necessary, any recourse against La Poste or the carrier. Any anomaly concerning delivery (damaged package, broken products, etc.) must be indicated on the carrier's delivery slip in the form of detailed, dated, explicit "handwritten reservations" and accompanied by the consumer's signature. (We would like to remind you that: the statement subject to unpacking has no legal force against the carrier).
By signing the delivery slip, the customer accepts the products delivered as is and therefore, no claim relating to damage suffered during transport will be accepted. The customer must at the same time report this anomaly by sending to the carrier as well as to our company, within two working days following the delivery date, a registered letter with acknowledgment of receipt setting out the complaints.
If the customer is absent during delivery, a delivery notice will be left in the mailbox inviting them to collect their package from the Post Office or the carrier.
Once the items have been accepted, the returned items can only be refunded in the form of a credit towards a future purchase.
The announced deadlines are calculated in working days. The times indicated are average times and correspond to the processing, preparation and shipping times of your order. To this time, we must add the delivery time of the carrier (colissimo or express carrier).
Deadlines will only begin from the date of payment of the order and receipt of this payment in the event of payment by check.
If the product ordered is available in stock, the order processing and delivery time is approximately 8 working days from receipt of payment for the order. In the event of a stock shortage and taking into account the fact that the company HORSPIST benefits from its status as a manufacturer, www.horspist.fr will be able to replenish its stocks within approximately 60 days.
In the event of force majeure or exceptional events (natural disaster, strike, etc.) delaying or prohibiting the delivery of the goods, the HORSPIST company is released from all liability and will reimburse the sums paid. No compensation relating to this cancellation can be requested.
In the event of late delivery by the carrier within six to ten working days, the customer is invited to report this delay by contacting our Customer Service as a priority by e-mail. Our company will open an investigation with the carrier concerned in order to obtain the location of the package. If the goods are found, they will be re-delivered as quickly as possible to the consumer's home; no additional costs will be borne by the customer. Otherwise and after obtaining the report of loss declared by the carrier, we will reship this product or in the event of definitive unavailability, will reimburse the consumer for the sums collected according to the terms of these general conditions of sale.
Our warranty covers any manufacturing defect for a period of 3 working days, from the date of purchase. Outside this period, any complaint cannot be accepted. Any return must first be reported to customer service by e-mail to the address contact [at] horspist.fr or by mail addressed to the company HORSPIST France.
For the return, the goods travel at the sender's risk (insurance recommended); the product must not have shown lasting use not exceeding the time of the try-on and must be returned correctly in its original packaging ready for resale.
www.horspist.fr strives, as far as possible, to keep the site www.horspist.fr and the services it offers permanently accessible, but is under no obligation to do so. www.horspist.fr may therefore interrupt access, in particular for maintenance or updating reasons, or for any other reasons, in particular technical or editorial, without notice or prior information to Internet Users, without www.horspist.fr being held responsible for the consequences of these interruptions either with regard to Internet Users or any third party. Furthermore, www.horspist.fr cannot be held responsible if Internet Users are unable to access all or part of the Site www.horspist.fr due to any technical defect or any problem, in particular and not limited to:
www.horspist.fr will not provide any service or guarantee regarding the Partner Services used by Internet Users and/or the aforementioned advertising elements. Consequently, www.horspist.fr declines all responsibility in the event that Partner Services, content and advertising provided by third parties contravene the legal and regulatory provisions in force. However, www.horspist.fr will make its best efforts to transmit, as quickly as possible, to the Partner Services and/or third parties concerned, all questions and complaints from Internet Users relating to these services. So that www.horspist.fr can identify the subject of their request as well as the Partner Service concerned, Internet Users will take care to attach precise information to their request.
In accordance with the Data Protection Act of January 6, 1978, you have, at any time, the right to access, rectify and oppose all of your personal data by writing, by post and providing proof of your identity, to HORSPIST – Service Informatique et Libertés, 18 RUE NOTRE DAME DE NAZARETH 75003 PARIS.
HORSPIST may be required to communicate the User's personal information and email address to its commercial partners. The user may thus receive commercial offers from third parties. As such, it is specified that unless the User expressly refuses, the data may be communicated to the commercial partners of www.horspist.fr. It is understood that the User may at any time express their refusal by post or email to the HORSPIST address.
These general conditions are subject to French law. The contractual information is presented in French and the products offered for sale comply with French regulations. It is up to the foreign customer to check with local authorities the possibilities of using the product he plans to order. In the event of a dispute or complaint, the consumer will contact HORSPIST as a priority to obtain an amicable solution.
Failing this, the French courts will have sole jurisdiction.
For professional clients, all disputes relating to the formation, execution and termination of contractual obligations between the parties, which cannot give rise to an amicable settlement, will be subject to the jurisdiction of the Paris Commercial Court, within whose jurisdiction the HORSPIST company's headquarters are located.
HORSPIST reserves the right to modify these general conditions of sale at any time. The applicable conditions will be those in force on the site when the consumer validates the order.
HORSPISTInformation relating to your order paid with the 3xCB solution at distance are subject to automated data processing for which the person responsible is FIA-NET S.A. The purpose of this automated data processing is to determine of a level of assurance for a transaction and to fight against fraud with the means payment and in particular against bank card fraud.
FIA-NET S.A. and the merchant from whom you make your purchase are the recipients of the data relating to your order. The non-transmission of data in relationship with your order prevents the completion and analysis of your transaction. The occurrence of an unpaid bill due to fraudulent use of a bank card or another means of payment will result in the order data associated with the unpaid bill being recorded in a payment incident file implemented by FIA.-NET S.A. An irregular declaration or an anomaly may also be subject to specific treatment.
In accordance with the Data Protection Act of January 6, 1978, you have, at any time, the right to access, rectify and delete all of your personal data recorded by FIA-NET by writing, by mail and providing proof of your identity, to FIA-NET – IT and Liberties Service – Treatments n°773061 and n°1080905 - 3/5 Rue Saint Georges, 75009 PARIS.
